We aim to ship orders received by 2.30pm by courier out on the same day as the order is received, stock permitting, some items are on a longer delivery time. If your order has items that are out of stock or will take longer than 3-4 working days we will contact you with the estimated shipping date, once your order is shipped we will, where applicable, send you tracking information for the shipment.
Carriage prices are calculated at checkout, delivery times on the carriage options are subject to stock availability.
Mainland - United Kingdom
Collection - We will advise when ready. Free
0.0 kg – 1000.0 kg
Courier Delivery (2 to 3 working days) from £10.95
0.0 kg – 20.0 kg
Next Working Day - Orders received before 2:30pm (1-2 working Days) from £16.95
0.0 kg – 25.0 kg
Pallet - Mainland UK (3 to 4 working days) from £75.00
76.0 kg – 1000.0 kg
We can offer timed deliveries and Saturday deliveries, contact us for more information and a specific quote.
Prices are subject to UK mainland deliveries and may change at any time. Please contact us for shipping rates to the Scottish Highlands, Isles and Northern Ireland.
Worldwide options are being added, if you cannot see you country please ask for it to be added.
Where possible we will send as a complete order. If we are short on stock we will send an email to confirm whether or not the customer requires a split delivery.
Returns
Our online policy lasts 30 days. If 30 days have gone by since the date of your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in new and unused and returned to us in the same condition that you received it. It must also be in the original packaging and received within the timescale above.
To complete your return, we require a receipt or proof of purchase, please email sales@akvalvesltd.com to get your return approved.
Please do not send your purchase back to the manufacturer.
There are certain situations where no or only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error and Any item that is returned more than 30 days after the date of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at andy@akvalvesltd.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are faulty or damaged. If you need to exchange it for the same item, send us an email at andy@akvalvesltd.com and send your item to: AK Valves Limited, Unit G2, Brook Street Business Centre, Brook Street, Tipton, West Midlands. DY4 9DD, again within the timescale as explained above.
Shipping
To return your product, once you have recieved approval confirmation for the return as above, you should mail your product to: AK Valves Limited, Unit G2, Brook Street Business Centre, Brook Street, Tipton, DY4 9DD, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item(s) once approved for return to us. Shipping costs are non-refundable. If you receive a refund, the cost of the shipping will be deducted from your refund. The refund will be for goods only. Carriage will only be refunded on an order if the item was received faulty only & we have recieved evidence of that and again must be in adherence with the timescale and information provided above.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.